Privacy Policy
Privacy Policy
Effective date: see footer for last-updated date.
This policy explains how California Restoration West collects, uses, and protects information you share when you visit californiarestorationwest.com or contact us directly. It is written to be readable — not to bury important details in legal language.
Information We Collect
When you fill out a contact or estimate-request form, we receive the information you type: your name, phone number, email address, property address, and a description of the damage or service you need. If you call or email us directly, we retain that correspondence as well.
The site also collects basic, anonymized analytics data — pages visited, approximate geographic region, browser type, and how you arrived at the site. This data contains no personally identifying information and is used only to understand how visitors use the site so we can improve it.
We do not use tracking pixels, behavioral advertising networks, or third-party retargeting tools.
How We Use Your Information
The information you provide is used for one purpose: to help you. That means responding to your inquiry, scheduling an on-site estimate, coordinating the scope of work, and — when you authorize it — communicating with your insurance carrier on your behalf to document the loss and process your claim.
We do not use your contact information for marketing lists, and we do not sell, rent, or trade your personal information to any third party.
How We Share Your Information
The only circumstance in which your information is shared with an outside party is when you explicitly authorize us to coordinate with your insurance company or a third-party administrator. That authorization is documented in your signed work-authorization form. Outside of that, your information stays with us.
We may be required to disclose information if compelled by law, court order, or a valid government request.
Data Retention
We retain job-related records — including contact information, estimates, and insurance documentation — for as long as is reasonably necessary to fulfill the service relationship and comply with California contractor record-keeping requirements. Inquiry records from contacts that did not result in a job are retained for a shorter period and are not used for ongoing outreach.
Your Rights as a California Resident
If you are a California resident, the California Consumer Privacy Act (CCPA) gives you the right to know what personal information we hold about you, to request its deletion, and to opt out of any sale of that information. Because we do not sell personal data, the opt-out right is already satisfied — but the rights to access and deletion apply fully.
To make a request, contact us at the information below. We will respond within 45 days as required.
Note on GDPR: Our services are limited to California. If you are located in the European Union and have a privacy concern, you may contact us and we will address it in good faith, though formal GDPR obligations are unlikely to apply to our operations.
Contact for Privacy Questions
If you have a question or concern about how your information is handled, reach us directly:
- Email: Californiarestorationwest@gmail.com
- Phone: (805) 290-7292
- Mail: 363 Mackay Ave, Ventura, CA 93004
Terms of Service
These terms apply to your use of this website and to any service relationship with California Restoration West. The actual scope of any restoration or remediation work is governed by the signed work-authorization form you receive before work begins — not by these general terms.
Service Area
We provide restoration services in Ventura County and surrounding areas of California. Requests outside our service area may be declined or referred to a qualified contractor closer to your property.
Estimates
Any estimate — whether provided verbally, by email, or through a written scope document — is not a binding contract. Work does not begin and pricing is not final until both parties have signed a written work-authorization agreement. Conditions discovered after work begins (such as hidden moisture damage or concealed structural issues) may require a revised scope, which will be presented to you before proceeding.
Payment Terms
Accepted payment methods and due dates are specified in your signed work-authorization form. When we are coordinating directly with your insurance carrier, payment timelines follow the carrier’s claim process. Any portion not covered by insurance remains the property owner’s responsibility as outlined in the authorization.
Liability
California Restoration West operates as a licensed contractor under California state regulations. Our liability is limited to the scope of work described in the signed authorization. We are not responsible for pre-existing conditions, code violations unrelated to the loss, or damage caused by delayed reporting of a loss.
Insurance Coordination
We are experienced in working alongside insurance carriers and can document losses, prepare photo logs, and communicate with adjusters — but we do not guarantee coverage determinations or claim outcomes. Those decisions rest with your carrier.
Disputes
If a dispute arises from a service relationship, we ask that you contact us directly first so we have the opportunity to resolve it. If a resolution cannot be reached, disputes are subject to the laws of the State of California and the jurisdiction of Ventura County courts.
Accessibility Statement
California Restoration West is committed to making this website usable by everyone, including people who rely on assistive technologies such as screen readers or keyboard navigation. We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1 at the AA level, and the site is built with semantic markup intended to be compatible with common screen readers and browser accessibility tools.
If you encounter a barrier — a form that won’t cooperate with your assistive technology, an image without a useful description, or anything else that makes it harder to get the information you need — please let us know. You can reach us by phone at (805) 290-7292 or by email at Californiarestorationwest@gmail.com. We will work to address reported issues within a reasonable timeframe.